PR Newswire
15 Mar 2023, 17:30 GMT+10
![]() |
SYDNEY, March 15, 2023 /PRNewswire/ -- IR (ASX:IRI), a leading global performance management and analytics provider, announced enhanced support for a Fortune 100 health insurance company transitioning its contact center to the Genesys cloud environment. The customized solution will monitor their on-premises and cloud ecosystems.
"Our team at IR jumped on the opportunity to tailor a solution for this long-standing customer as they transition to the cloud. With deep domain expertise in correlation and multi-vendor capabilities and previous experience in this space, we emerged as the ideal choice for the customer to continue to partner with," said Rodney Foreman, Senior Vice President - Americas, IR.
IR has worked with this customer on the IR Collaborate suite of solutions for the enterprise and contact center. Given the migration to a cloud environment, IR can provide continuous service on their legacy platform and the new Genesys cloud environment. The enhanced functionality of IR Collaborate delivers end-to-end visibility on key success metrics for 18,000 contact center agents, including call drops, voice quality, call recording and immediate troubleshooting.
IR's solution can provide detailed analytics for the existing contact center and tailor reporting as business needs evolve during the transition. As a result, the customer gains visibility of rich data sets to make better business decisions during the Contact Center as a Service (CCaaS) journey.
IR focuses on giving customers the technology they need to ensure they can resolve complexity and ascertain developments in their business processes as quickly as possible. IR's performance monitoring solutions can be deployed rapidly and easily on-premises, cloud or hybrid. Customers benefit from ongoing proactive visibility, alerts and deep troubleshooting capabilities.
Get a daily dose of Singapore Star news through our daily email, its complimentary and keeps you fully up to date with world and business news as well.
Publish news of your business, community or sports group, personnel appointments, major event and more by submitting a news release to Singapore Star.
More InformationMOSCOW, Russia: Just hours after his sudden dismissal by President Vladimir Putin, Russia's former transport minister, Roman Starovoit,...
DHARAMSHALA, India: The Dalai Lama turned 90 on July 6, celebrated by thousands of followers in the Himalayan town of Dharamshala,...
ZAGREB, Croatia: A massive concert by popular Croatian singer Marko Perković, known by his stage name Thompson, has drawn widespread...
WASHINGTON, D.C.: Elon Musk's entry into the political arena is drawing pushback from top U.S. officials and investors, as his decision...
CULVER CITY, California: TikTok is preparing to roll out a separate version of its app for U.S. users, as efforts to secure a sale...
WASHINGTON, D.C.: President Donald Trump claimed he was unaware that the term shylock is regarded as antisemitic when he used it in...
LONDON, U.K.: This week, BP appointed Simon Henry, former Shell finance chief, to its board as a non-executive director effective September...
OTTAWA, Canada: With Canada Post struggling to maintain operations amid labour unrest, rivals like FedEx and UPS are stepping in to...
NEW YORK, New York - U.S. and global markets showed a mixed performance in Tuesday's trading session, with some indices edging higher...
PARIS, France: French military and intelligence officials have accused China of orchestrating a covert campaign to damage the reputation...
NEW DELHI, India: Birkenstock is stepping up its efforts to protect its iconic sandals in India, as local legal representatives conducted...
HONG KONG: China has fired back at the European Union in an escalating trade dispute by imposing new restrictions on medical device...